You need more than just a service provider

  • Is a Third-party claims management provider specializing in innovation and technology.
  • Saves commercial and corporate clients time off-road and reduces average repair costs.
  • Streamlines the claims process for improved customer satisfaction.
  • Prioritizes ongoing cost savings and risk mitigation for clients.

  • End-to-End Claims Management
  • Network Repair Management
  • Assessing
  • Recoveries
  • Third-party Not at Fault Administration
    • Lodge claims anywhere anytime
    • 24/7/365 Online claims portal
    • 24/7/365 Call center agents
    • First Notice of Loss capture within a dynamic form build to allow for customisation and white label
    • Non-login tracking functionality which offers a GDPR friendly view without exposing personal data
    • Immediate allocation of Repairers, Image Capture and Estimation of damage
    • Cover all aspects of Motor Vehicle Assessing
    • Guided Image Capture & Pre-Assessment Validation
    • Independent assessing team utilising industry standard costing
    • Reduced claims cost
    • Reduced claims lifecycle
    • Enhanced customer experience
    • A dedicated, preferred Repair Network
    • Repairers who are committed to delivering on Cost, Quality and Timeliness
    • Established relationships with our network of repairers that are built on trust
    • Our repairers work collaboratively with our assessing experts to minimise adjustments whilst following the most appropriate repair method
    • Strong recovery disciplines
    • Proven track record on our recovery results
    • Sustainable benefits for our clients and insurers through the achievement of consistent recovery results
    • Continually applying and updating effective, positive collection strategies and processes
    • We always treat debtors with respect
    • Early intervention is critical
    • The earlier we are able to contact the Third-Party the more likelihood of converting them into a preferred repair pathway
    • We make the interaction easy for the Third-Party
    • Our technical experts negotiate favourable terms on Third-Party demands
    • We proactively negotiate and manage Third-Party Not-At-Fault cost outcomes

Industry solutions

By partnering with Innovation Group Australia, insurers can leverage specialised expertise, resources, and technologies to effectively manage risks in motor vehicle claims and reduce loss ratios.

Innovation Group Australia plays a critical role in helping insurers effectively manage risks associated with motor vehicle claims by leveraging data analytics, fraud detection techniques, supplier management strategies, customer service initiatives, and continuous improvement efforts. By implementing comprehensive risk management strategies, we can help insurers minimise losses, enhance operational efficiency, and improve customer satisfaction in the highly competitive motor vehicle insurance market.

Selecting the appropriate claims assessment partner can significantly impact your outcomes.

    • Innovation Group (Australia) Pty Ltd ABN 99 060 156 890 holds an Australian
      Financial Services Licence, AFSL number 530823.
    • Innovation Group (Fleet) Pty Ltd ABN 15 106 975 366 is an authorised
      representative (authorised representative number 001294569) of Innovation
      Group (Australia) Pty Ltd.
    • End-to-end compliance management according to ASIC, APRA, AFSL and other
      relevant requirements