Innovation Group – Enabling the future of claims management

Enabling the future of claims management

Delivering world class vehicle accident claim management via our IGConnectTech platform.

Who We Are

Motor accidents present policyholders, customers and drivers with a challenge and the process of getting vehicles repaired and claims settled is complicated. Innovation Group Australia takes the headaches away from brokers, underwriting agencies, fleet operators and managers by offering a full end-to-end accident and claim management process, as well as risk management and driver training.

Introducing Mentor by eDriving®, an award-winning digital app that helps fleet operators and owners improve driver behaviour and reduces the number of on road incidents.

By leveraging real-time connectivity and dynamic data, our clients can instantly access our wide network of suppliers via our interactive online lodgement. You’ll keep your fleet running smoothly with Innovation Group. From collision repair management to motor assessing services, risk mitigation, claims recovery and settlements, Innovation Group Australia empowers our clients with radically improved claims management. We help you to identify cost savings, streamline processes, and ensure minimal operational downtime

Who we work for:

Our
Solutions

We harness the latest claims handling technology but understand claims handling at its core is about people. Consequently, we bring both skill and compassion to the process. Our accident and claims management solutions are focused on simplicity, connectivity and collaboration and our reputation is built on proven performance.

24/7/365 Accident Assist

24/7 Accident Assist

In essence we have a one-stop-shop and can incorporate your roadside assistance, 24/7 after-hours and other add-on services into our offering to manage on your behalf. Alternatively our clients appreciate the single supplier aspect of what we can do in providing niche individual services like first notice of loss, car rental bookings, arranging a tow or assessing services, network and repair management, recoveries or third party proactive.

Easy Lodgement

Online First Notification of Loss tool available for incident capture, image uploads with repairer selection.
• First notice of loss capture within a dynamic form build to allow for customisation and white label.
• Non-login tracking functionality which offers a GDPR friendly view without exposing personal data.
• Immediate allocation of repairers, image capture and estimation of damage.

Easy Assess

We can service all aspects of motor vehicle assessing. Our team has comprehensive experience and expertise across all categories. Our live video assessing gives the customer more flexibility on when assessments take place. We have an independent assessing team that uses industry standard costings. The solution delivers on reducing claims costs, the claims lifecycle and an enhanced customer experience.

Supply Chain Network

We provide dedicated, centralised repair network management ensuring that repairers are committed to delivering on cost, quality and timeliness. We have strong, established relationships with our network of repairers that are built on trust. They work collaboratively with our assessing experts to minimise adjustments whilst following the most appropriate repair method.

Recoveries

Innovation Group has an excellent reputation for our strong recovery disciplines and proven track record on our recovery results. These disciplines provide sustainable benefits for our clients and insurers through the achievement of consistent recovery results. Continually applying and updating effective, positive collection strategies and processes that always treat debtors with respect.

Third Party Proactive

Early intervention is critical. The earlier we are able to contact the Third-Party the more likelihood of converting them into a preferred repair pathway. We make the interaction easy for the Third-Party. Our one client touch point triggers a chain of events that provides comfort that their vehicle is being repaired to high quality standards, that they remain mobile and that drop off and collection of their vehicle is convenient.

Driver Safety
Reimagined

Mentor is an award winning driver risk reduction app designed to improve driver behaviour, reduce collisions, licence violations and total cost of fleet ownership.

True Visibility End-to-End

Empowering brokers, policyholders, fleet managers and fleet drivers through a seamless digital experience.

Enabling the future of claims management

Enabling the future of claims management

Who We Are

Simplicity

Connectivity

Collaboration

Who we work for: