Simon Maselli 
 
2023-06-18
 
 
  
I am compelled to share my extremely disappointing experience with Innovation Group Australia. After six months of dealing with them, my claim remains unresolved, causing immense frustration, inconvenience, and financial burden. I feel it is my responsibility to warn others about the lack of professionalism and poor customer service exhibited by this company.

My vehicle was damaged due to the negligence of one of their policyholders, and I promptly reported the incident to their claims department. Unfortunately, their response has been slow and unresponsive, leaving me in a perpetual state of uncertainty with no clear resolution in sight.

What further compounds my disappointment is the company's failure to fulfill even the most basic commitments. Despite their initial assurance of providing a replacement vehicle during the repair period, they canceled the arrangement, leaving me without a suitable alternative. This lack of attention to detail and disregard for customer service is simply unacceptable.

Additionally, I couldn't help but notice their Google cover photo—an empty space with a bin. Sadly, it seems to be an apt representation of the overall experience I have had with this company—empty promises and a lack of care.

After exhausting all attempts to resolve this matter amicably, I am left with no choice but to pursue legal action against the responsible party. The delay and lack of accountability exhibited by Innovation group Australia have caused me significant hardship and inconvenience, which I am determined to address through the appropriate legal channels.

I strongly caution anyone considering their services to think twice. The lack of professionalism, responsiveness, and accountability I have encountered throughout this process raises serious doubts about the integrity and reliability of Innovation Group Australia.

In conclusion, my experience has been nothing short of disappointing. The lack of resolution, unfulfilled commitments, and poor customer service have left me frustrated and disheartened. I will continue my pursuit for appropriate compensation and resolution elsewhere.
  
 
  
 
 
 
  
 
 
 mujtaba shah 
 
2023-03-19
 
 
  
Had my claim settled after 5 months even when their customer was at fault. Told me to go to their beater panel shop. I took half day from work and went there. The guy took photos and then no response for 2.5 months. Called several times and after 3 hung ups and 2 very rude confrontation with their customer service, came to know that the claim has been forwarded to Vero insurance (whick took another 2.5 months to take action)
Car went total loss in the end.
  
 
  
 
 
 
  
 
 
 Joshua Sim 
 
2022-12-14
 
 
  
Worst insurance company - period.  Prolonged process to have claim approved and even on confirmation that claim was approved with date provided on when payment would be made - still no monies!!  Numerous attempts to contact and request response failed.  No courtesy to provide even an update or response.  Its been 5 months and still without family car.

DO NOT USE THIS COMPANY and wish there was a no star option.
  
 
  
 
 
 
  
 
 
 Case Jamea 
 
2022-11-01
 
 
  
Very poor customer service, slow (waited 3 weeks while my car was at the mechanics to get approved, + another 2 weeks to fix it), received car back with damage still renaming, flat Tyer and missing the manual key in my car key fob
  
 
  
 
 
 
  
 
 
 carey frost 
 
2020-08-14
 
 
  
Be very careful when dealing with these idiots. Very, very dodgy and very, very unorganised/unprofessional. Horrible company.
  
 
  
 
 
 
  
 
 
 David Haddad 
 
2020-06-25
 
 
  
Dealing with their 'specialist' employee, Christian. He has a lack of awareness to the situation and does nothing to help with the situation. Shows signs of indecency and corruption
  
 
  
 
 
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 Google rating score: 1.6 of 5, based on 48 reviews